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antpalmer100
Apr 30, 20250 min read
Most customer experience problems aren’t customer-facing—they’re systemic.
And the solutions? They’re already inside your organisation. One of the fastest, most effective ways to improve CX is to ask the people...
antpalmer100
Apr 30, 20251 min read
antpalmer100
Oct 16, 20240 min read
SOME INNOVATION FUNDAMENTALS NEVER CHANGE
I was walking round the supermarket the other day and reminiscing on the NPD I have launched in the last 30 years that still on the UK...
antpalmer100
Oct 16, 20242 min read
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